Return Policy

Frankenmuth Clock Company will refund undamaged items returned within 30 days of receipt:
We will do our best to process the return quickly. Please allow 7-14 days for processing.

A 25% restocking fee will be charged for ALL returns and deducted from your refund along with any shipping costs incurred.

Shipping charges are Non-Refundable under any circumstances.

We recommend items be returned via:
FedEx (or) Insured Parcel Post
You must you use original shipping carton and packing materials.

If using UPS: Visit website for shipping instructions

- or -

Visit post Office shipping requirements.

 

NOTE Important Information

* You are responsible for all shipping charges. We do not refund shipping and handling charges under any circumstances.

A 25% restocking fee will apply to ALL returns.

All shipping costs are at the customers expense. 

* All items must be returned in original condition. 

* Include all original packaging, packing materials, manuals, and accessories. 

* A copy of original receipt must accompany all returns. 

* All refunds will be credited to the original purchasing credit card account number only. 

* For items damaged in shippng please refer to notice included with shipment. Or if there is any damage save ALL packing material and contact us within 5 days.

If Priority Mail Service-call your local Post Office.

Please call Frankenmuth Clock Company at (989) 652-2933 or e-mail us at: [email protected].

Last Update October 21, 2021