Clock Q&A

Located in Frankenmuth, Michigan, Frankenmuth Clock Company is the largest full-service clock store and repair shop in the American Midwest. We offer a wide variety of clock replacement parts online and in-store for your convenience. We also employ a full team of experienced clock repair specialists to help you repair your clocks and answer any questions you may have. To learn more about our repair services, click here.

To better serve you and help you fix your clock in the convenience of your home, we’ve listed some of the top questions we receive, with our answers below.

Common Questions and Answers: How to Repair Your Clock

No. 1 "My 5 Year old clock has stopped chiming or is not chiming correctly - how come??" 

If your clock has stopped chiming after 5 years, or has stopped chiming correctly, chances are the problem is a lack of, or improper, maintenance. Most manufacturers of clocks recommend 'oiling' a clock every year. Though this is a very good practice, usually if done correctly, a clock can go 2 to 3 years between 'oiling' without any problems.

When whale oil used for clocks was banned in 1980, an alternative petroleum oil was developed. Petroleum oil works very well on your clocks but unlike whale oil, it evaporates over time. After 3 years, residue from the oil and trapped dust collected from the air is left behind, which wears down the clock's pivots and its bearing surfaces. The clock often stops functioning properly due to this lack of lubrication or from the worn parts. See the instructional guide below for tips on how to rebush and repair worn pivot holes in your clock.

No. 3 "My clock reads 6 o'clock but strikes 8 o'clock-how do I fix it??"

When setting or resetting your clock to the proper time, sometimes you can mistakenly catch the shorter hour hand instead of solely the minute hand, and move it to a different hour. The hour hand is only pressed on and can be moved quite easily.

To repair and troubleshoot this problem, simply move the minute hand up to the hour and count the number of times the clock strikes. Then, move the shorter hour hand to that number. If the hour hand become loose, simply push it towards the dial to retighten it up. Once finished, reset the clock to the correct time with the minute hand (the longer hand).

No. 4  "My pendulum clock keeps gaining time-how do I regulate it??"

You can regulate the time on your clock by shifting the pendulum bob up or down on the pendulum rod. Clocks with a metal pendulum have a nut located on the bottom, which you gently turn to the right to speed up the clock and to the left to slow down the clock. Be cautious when turning the nut, as just a slight movement will have a substantial affect on the time. On grandfather clocks, one complete turn of the nut amounts to 30 seconds per day one way or the other. 

No. 5 "How do I adjust the time (speed) on my mantle clock?"

The time and speed on your mantel clock is quite simple to adjust – all you need is a small eyeglass screw driver! Using the screw driver, turn the adjustment screw clockwise to the clock down, and counter-clockwise to speed the clock up. View the below instructional diagram which illustrates where to find the time adjusting screw on your clock.

If only the center weight is dropping it is likely attributed to one of the following factors:

1. The chimes are turned OFF with the lever likely at the 3 position
2. The clock is not chiming all of the time and you do not notice it (this would require servicing the clock to correct the functionality).

If the left weight is not dropping, it is because the striking of the hour is not operating and would require servicing to correct. Clocks which have the added feature of AUTOMATIC NIGHTTIME SHUTOFF will normally experience the center weight dropping faster than the left and right weights and is normal when this feature is used. 

Yes, it is safe to move your grandfather clock to perform maintenance on your home in the space around the clock. The below steps offer rough guideline to help you move your grandfather clock safely:

1. Remove the weights. Look at the bottom of the weights for right, center, and left markings as they are different weights and must be reinstalled in the same order. This is done as you are facing the front of the clock.
2. Unhook the pendulum being careful not to damage the suspension spring at the top. 
3. Move the clock to desired space.
4. When you replace the clock, make sure that the clock is NOT leaning forward. Usually there are leg levelers on the bottom of the clock to ensure proper standing. It is important to reinstall the clock to the manufacturers instructions that came with the clock, so take particular care during this step and consult your manual.
5. Re-hang the pendulum and weights. 
6. Once in place, move the pendulum close to the side of the clock and release. When the pendulum slows down to its normal swing it should be running evenly with an even tic-toc sound. Most grandfather clocks manufactured after 1983 have a self-adjusting feature that allows you to move the clock and restart it easily and have it run evenly.

No. 9 "How do you pack up a grandfather clock?” 

Please note that our below directions for packing a grandfather clock are only to be used as a guideline. Every clock is different, so it is always best to have an experienced clock repair specialist pack up the clock if you will be transporting it outside the home. 

Guidelines for packing up your grandfather clock:

1. Remove the weights, the pendulum, and any removable side panels.
2. Take a plastic bag and put the chains / cables in it. You will want to tightly wrap a rubber band or some tape at the top of the bag to keep the chains inside the bag. Then take a piece of painter’s tape and tape the bag to the back of the case. In other words, you want to keep the chain or cable tight on the gear so it doesn’t come off during transit.
3. If the clock has chime rods, take a piece of cardboard and punch a hole in it. Put the longest chime rod through the first hole and slide the cardboard up until you get to the next longest rod. Punch another hole for that rod and continue until all the rods are separated in their own hole. Take another piece of painter’s tape and secure that cardboard to the back of the case. The purpose of this is to secure the chime rods so they don’t vibrate against each other and break.
4. The clock may be laid on its back once these steps have been taken.

For more information, Howard Miller offers a selection of instructional videos that illustrate how to set-up a grandfather clock, and more. When packing up your clock, you can refer to the instruction for setting-up a grandfather clock, and follow the process in reverse. To view the selection of videos, click here.

No. 10  "My pendulum clock stops after I put the pendulum on"

No. 11  "What should I do if my clock is running slow?"

If your clock is running slow, it may need to be adjusted. 

1. First, check the pendulum length if your clock has one; shortening it slightly will make the clock run faster. 
2. If the problem persists, ensure the clock is level and on a stable surface. 
3. Finally, consult the manufacturer's instructions for any specific adjustments or consider having it serviced by a professional.

No. 12  "How can I tell if my clock needs to be oiled?"

Clocks typically need oiling every 3-5 years. Signs that your clock may need oiling include unusual noises, a noticeable change in the clock’s timekeeping accuracy, or visible dryness in the movement's gears. If unsure, have a professional inspect your clock.

No. 13  "Why does my clock stop and start intermittently?"

Intermittent stopping can be due to an uneven surface, dirt or dust in the movement, or worn-out parts. Ensure your clock is on a stable, level surface. If the issue persists, it may need cleaning or repair by a clock specialist.

No. 14  "How do I fix a clock that is chiming the wrong number of times?"

To correct a clock that is chiming incorrectly, synchronize the chimes with the time. Move the minute hand to the hour and count the chimes. If they are incorrect, move the hour hand to match them. Then, adjust the minute hand to the correct time, allowing it to chime at each quarter-hour.

No. 15  "What causes my clock to make a loud ticking noise?"

A loud ticking noise may indicate that the clock is not level or that the movement needs lubrication. Ensure the clock is on a stable, level surface. If the noise continues, have the movement inspected and oiled by a professional.

No. 16  "How do I replace the pendulum on my clock?"

To replace the pendulum, gently remove the old one by lifting it off the hook. Attach the new pendulum by hooking it onto the suspension spring or leader. Ensure it is securely in place and swings freely. Follow the manufacturer’s instructions specific to your clock model.

No. 17  "Why is my clock striking at the wrong time?"

If your clock is striking at the wrong time, it may need to be reset. Move the minute hand to the 12 o’clock position and let it chime. Adjust the hour hand to match the number of chimes. Then set the correct time by moving the minute hand, pausing at each quarter-hour to let it chime.

No. 18  "How do I clean the exterior of my clock without damaging it?"

To clean your clock's exterior, use a soft, lint-free cloth slightly dampened with water or a gentle wood cleaner. Avoid harsh chemicals and excessive moisture. For intricate details, use a soft brush. Regular dusting will help maintain its appearance.

No. 19  "What should I do if my clock's hands are loose?"

If the hands on your clock are loose, carefully remove the front glass (if applicable) and gently tighten the center nut holding the hands. Be cautious not to over-tighten, as this can damage the clock. If you’re unsure, seek help from a clock repair professional.

No. 20  "How can I level my clock if it’s not sitting evenly?"

To level your clock, use adjustable feet if available, or place shims under the base until it is stable and level. Use a spirit level to ensure accuracy. A level clock ensures proper timekeeping and chiming.

No. 21  "Why is my clock losing time during the day?"

If your clock is losing time, it might need adjustment. Check the pendulum length and adjust if necessary. Ensure the clock is level and not exposed to extreme temperatures or humidity, which can affect its accuracy. Regular maintenance can help prevent this issue.

No. 22  "What is the best way to transport my clock safely?"

To transport your clock safely, remove any pendulums or weights and secure the movement. Wrap the clock in protective padding and place it in a sturdy box. Ensure it is well-cushioned to prevent movement during transport. Label the box as "fragile" and handle it with care.

No. 23  "How do I set the calendar feature on my clock?"

To set the calendar, refer to the manufacturer’s instructions, as this can vary by model. Generally, advance the time until the correct date is displayed. Some clocks have a separate dial or button for setting the calendar. Follow specific guidelines for your clock model.